This section contains the General Conditions of sale, which regulate the general permitted use of this website. These conditions regulate the access and use that the owner of the website makes available to Internet users. The use of the website, as well as requesting information or placing an order, implies full acceptance of these conditions by the user.
Cosmen & Company reserves the right to unilaterally modify these purchase conditions, as well as everything that affects the operations that arise in the purchase process of this website, or to include specific conditions if necessary, without retroactive effect.
Information and Communications
The current regulations applicable to online commerce require that part of the information and communications that we send be in writing. By using this website, the user accepts that most of the communications are electronic, thus complying with the legal requirements.
By placing an order through this website, the user guarantees that they are of legal age and that they have the legal capacity to carry out this act. The purchase of products through this website by minors is strictly prohibited, and they must obtain duly and previously, the consent of their parents, guardians or legal representatives, who will be considered responsible for the acts that could lead to carry out the minors in your charge.
All prices shown on the website are inclusive of VAT and are expressed in Euros. Cosmen & Company reserves the unilateral right to modify prices without prior notice, based on fluctuations that suppliers may make, as well as the elimination and introduction of new products to the catalog. In no case will price modifications be made to orders already placed. Shipping costs are not included in the amount of the products.
Shipping costs will be calculated at the time of placing the order and the customer will be informed of them before making the payment.
Most of our products are made to order, so they require some preparation time. The estimated time is 4-5 working days, unless the product indicates a different term. All shipments will be made via Courier, with a delivery time of 24 to 48 hours (depending on the size of the package). In the event of being absent at the time of delivery, the courier will leave a notice to contact by phone and agree between both parties the delivery from the day after receiving the notification. Once the package has been collected by the courier company, you will receive a shipping confirmation email, from there, the delivery time will be 24 to 48 hours (business hours).
Way to pay
Secure payment platform "without expenses or commissions for the buyer", where you can pay with a credit or debit card using your Paypal account if you are registered, only entering your email and password, or as a guest user in the case that it is not registered. You can get all the information at www.paypal.com
You can make your payment with any credit card.
Modification or Cancellation of orders
According to European Consumer Regulations and the Law on consumer rights, you can exercise your right to cancel or modify your order before it is shipped. To exercise this right, you only have to communicate your request through the email email@example.com indicating the reference order number for a better location.
Cosmen & Company reserves the right to accept orders as well as to cancel any request that it considers to be offensive or offensive during the transaction.
The order can be rejected or canceled even after the confirmation email has reached the buyer, and the payment of the order has been made. In this case, the buyer will be notified about the cancellation of the order and a full refund of the amount paid for the order will be made.
Personalized orders, made ad hoc for the client with the characteristics (color, size, measurements ...) indicated by the client, can only be returned in the only case of an error due to causes attributable to Cosmen & Company. It is important that all details are well checked before ordering.
You can return any "non-personalized" product that you have purchased from Cosmen & Company, if you are not fully satisfied with it within 15 days, as long as the original packaging is kept and is in perfect condition. Once the product has been received and its status has been verified, Cosmen & Company will return the corresponding amount by the same means of payment used by the client (paypal, card, transfer ...)
Only the amount corresponding to the cost of the product will be refunded. In no case will the shipping costs be paid, unless the return is due to an error made by Cosmen & Company and the order consisted only of the item to be returned, in which case we would be responsible for the return costs. Otherwise, it will be the client who assumes these expenses.
The shipping data for returns is:
COSMEN & CO.
C / Gloria Fuertes, 16
28232 - Las Rozas
Contact phone: 677328628
Cosmen & Company reserves the right to modify the conditions set out without prior notice, as well as carry out specific promotions of offers, discounts and free shipping, which in no case will affect orders already placed.
GASTOS DE ENVÍO GRATIS A PARTIR DE 60€ (SÓLO EN LA PENÍNSULA)